what is covered in the warranty?
what is covered in the warranty?
As we believe in our quality, we are confident to offer a 2-year global warranty. Within 2 years of purchase, we offer free repairs due to tarnishing, breakage, and loss of gemstones and diamonds as a result of a manufacturing flaw. You can visit our service atelier at any DPT store, no matter where the purchase was made, or request a repair online and mail us your jewelry. Outside of the warranty, we still take care of your jewelry for a fixed service fee, which will be quoted upon assessment of the jewelry. Unfortunately, visually deformed, stolen, or lost jewelry is not covered.
what if my warranty has expired?
what if my warranty has expired?
No worries. Even outside of the warranty, we still take care of your DPT jewelry for a small fee (we don't take any additional margin). You can visit our service atelier at any DPT store, no matter where the purchase was made, or request a repair online and mail us your jewelry. All transport costs, determined by your location, are at your own expense. After consulting with our team of expert silversmiths, we make a repair recommendation for you to consider. As we encourage investing in high-quality lifetime pieces as part of a conscious sustainable lifestyle, we will always push to salvage and restore, before recycling.
what happens if I purchased from a reseller?
what happens if I purchased from a reseller?
When a purchase of DPT jewelry was made at a reseller, please contact the reseller first for servicing. If they are unable to provide the assistance you need, feel free to reach out to our service atelier for personal guidance. For any questions, you may have or issues that require additional support, we're here to help.
what is included in the free cleaning service?
what is included in the free cleaning service?
Within 2 years of purchase, we offer free unlimited cleaning. You can visit our service atelier at any DPT store, no matter where the purchase was made. The cleaning includes a through cleanse to get those jewels brilliantly bright again.
what is included in the free replating service?
what is included in the free replating service?
Within 2 years of purchase, we offer a free one-time replating to restore the original color. You can visit our service atelier at any DPT store, no matter where the purchase was made, or request a repair online and mail us your jewelry. All transport costs are at your own expense. Even after 2 years, we still take care of your jewelry for a small fee.
do I have to be registered to request a repair?
do I have to be registered to request a repair?
To be able to request a repair of your DPT jewelry, you have to be a registered member of our Diamond Club. This way we can service you to the best of our abilities. Not a member yet? Join the club, and let us take care of you and your diamonds with extra love and care.