can I return my online order instore?
can I return my online order instore?
Of course, our service applies all around the world. You can visit our service atelier at any DPT store, no matter where the purchase was made, to return your jewelry within the indicated time frame. Check our online store locator to find the closest shop near you.
what if I need a different size?
what if I need a different size?
Our mission is to make diamond jewelry accessible to all. So we carry all sizes and offer made-to-order services when special attention is required. We can custom-alter our current pieces according to any requested size or length requirements at a small cost. When already purchased, the return policy applies.
how much does it cost?
how much does it cost?
We're pretty confident that you will fall in love with your new jewelry. Because there's always a chance that you had expected something else, you are free to reconsider or swap sizes if needed. Please register your return request here, and return your item in its original condition and packaging, meaning not worn longer than needed to try it on, nor used, stained, or damaged.
All transport costs are at your own expense. All purchased items are eligible to return, except those in archive sales or that have been made to measure and have personalization, such as engraving.
how long do I have to return?
how long do I have to return?
In-store - We have a 15-day exchange policy and offer store credit. During the holiday season, the exchange period is extended to count for gifts. You are free to exchange for store credit or another piece of jewelry. The price balance between the items is either at your own expense or the credit is settled with a voucher.
Online - We have a 30-day exchange policy and offer refunds. We commit to reimbursing within 30 days following the date of delivery as long as the return conditions have been respected.