How much does it cost?
The exact shipping costs for your purchase are calculated case by case in real time by our carrier service, during the check-out process. We kindly refer you to the dropdown menu mentioned above for estimated rates. You will only ever pay exactly what is needed to get your package to your doorstep in all safety. Nothing more, nothing less — that's a promise.
How long does it take?
We kindly refer to the dropdown menu mentioned above for current timings.
Can I track my order?
You will be notified on your order's shipping status by email, including a track & trace link for live updates.
Can I change my address?
After confirmation, it is still possible to adjust your preferred delivery address for a limited time — this needs to be done through the carrier's own interface, provided by the track & trace link. When you're not able to accept the package in person, the carrier will try to deliver at one of your neighbours or a location you've entered as a 'safe place'. As a last resort, the package will be available for pick-up in a local post office near you, upon the next day.
Will it fit my mailbox?
Our shipping box might fit your mailbox, just in case you've stepped out. Its dimensions are H 6 cm x W 23 cm x D 16 cm. In case of doubt, it's always better to enter a postal address with someones present to accept the delivery.
Can I collect instore?
You are very welcome to collect your purchase instore. Simply select the 'collect instore' option during the check-out process and save up on delivery charges and CO² emissions.
Before you make the trip, be sure to check the opening hours. We look forward seeing your happy face.
Can I send gifts?
There's nothing we love more than sending out gifts. Well, diamonds maybe. You can surprise a loved one, near or far-away, by sending your gift directly to their doorstep. Add a personal handwritten note and check the 'free gift wrapping' box during the check-out process. Our blank (on the outside) shipping boxes will only trigger their sense of wonder and curiosity even more.