Shipping & Returns | DPT Europe

  • 2 years full-product warranty 
  • |  
  • FREE shipping for #TheDiamondClub members  

s h i p p i n g  &  r e t u r n s 

30 days easy returns 

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We're pretty confident that you will fall in love with your Diamanti per Tutti jewel and will want to cherish it forever.

But because there's always a small chance that you would reconsider or had expected something else, we offer an easy and generous refund or replacement policy.


Wish to return an item or swap it for another size?

Please fill in this RETURN form and contact our customer service at support@diamantipertutti.com. Return your item in its original condition (not worn longer than needed to try it on, nor used, stained or damaged) and complete packaging - including the return form, to a Diamanti Per Tutti store nearby. We commit to reimburse all purchased items (except those that are made to measure) returned within 30 days following the date of delivery as long as the return conditions have been respected. 


Diamanti per Tutti commits to reimburse all purchased items (except those that are made to measure) returned within 30 days following the date of delivery as long as the return conditions have been respected, meaning in short that the item is sent back to us in its original and complete packaging and condition (not worn longer than needed to try it on, nor used, stained or damaged).


Fully insured shipping worldwide 

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All #TheDiamondClub members enjoy FREE delivery on all purchases worldwide & other privileges. Not a member yet? Join now.


- We ship worldwide with the best known carriers - all shipments are fully insured, promise.

- You will receive a tracking number of your shipment and updates on the delivery process by email.

- Orders > €500 can be shipped in multiple packages to ensure safe travels.

- Outside the EU, customs and duties may apply which will be charged separately by the carrier.

- International orders may be subject to customs clearance which can cause delays beyond the estimated delivery time.


Destination Charge & Duties Timing
Belgium, Netherlands, Luxemburg, France, Germany, United Kingdom

1-3 days*
European Union


3-5 days*
International

4-10 days*

*Timing indications are expressed in business days.


2 years full product warranty

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We use the greatest care and quality in materials to ensure a long and happy life for your jewels. Should the plating nevertheless fade overtime, we offer free re-plating as part of our 2-year full product warranty  With every purchase we provide a Diamanti Per Tutti cleaning cloth and useful tips for proper care. 


Our 2-year full product warranty covers plating issues, loss of diamonds, pearls and/or gemstones, and breakage of jewels and/or chains. The warranty covers all issues except and only not in case of manifest misuse of your jewel (e.g. when you stepped on it). In such case we will still service your jewel at a fair cost. Same goes for repairs after our 2-year warranty period - happily at your service.


Did your jewel get damaged or does it crave a luster restoring re-plating session? Don't worry, we've got you covered. Please fill in this REPAIR form (feel free to include imagery to point out your request) and contact our customer service at support@diamantipertutti.com. We'll care for you and make sure you can continue to shine brightly.


Secure Payment 

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Because we firmly believe in offering choices, you can select your preferred payment method: 

Visa, Mastercard, Maestro, Bancontact, iDeal (in the Netherlands) or Paypal. 


To ensure optimal security, we entrust the registration of your payments to Ogone, a leading online payment services provider. Ogone manages payments for more than 20,000 internet sites in over 45 countries and has earned the highest certification for payment security (PCI DSS: Payment Card Industry Data Security Standard) in each of the past seven years. All your payment data is encrypted by the SSL encryption protocol and collected by Ogone in encrypted form. This data is not recorded by us.


A very strict privacy policy 

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We guarantee to strictly respect all applicable privacy policies; not to disclose your personal data to any third party, nor to sell or transfer it. Have a look at our privacy disclaimer for a more detailed outline.